This SMS Messaging Privacy Notice explains how Ocmulgee Veterinary Clinic collects, uses, discloses, and protects information connected with our text messaging program. It supplements any general privacy policy posted on our website.

1. Information We Collect

When you participate in our text messaging program, we may collect:

·         Your name, mobile telephone number, and contact preferences

·         Information you provide in messages, forms, or requests, including information about your pet

·         Appointment, service, medication, payment, and client-care information needed to respond to you

·         Messaging records, including the date and time of messages, delivery status, and opt-in or opt-out history

·         Technical and security information used to operate and protect the messaging service

2. How We Use Information

We may use this information to:

·         Send the messages described in our SMS Messaging Terms of Use

·         Confirm, schedule, update, or manage appointments and services

·         Provide treatment, medication, laboratory, boarding, grooming, payment, form, pickup, and discharge communications

·         Respond to questions and provide customer support

·         Maintain records of consent and messaging preferences

·         Prevent fraud, misuse, security incidents, and technical problems

·         Comply with applicable legal, regulatory, and recordkeeping obligations

3. How We Share Information

We may use service providers that act on our behalf to operate and deliver the messaging program, including communications and technology providers such as Otto and its underlying messaging providers. These providers may process information only as needed to provide services to us, maintain security, and comply with law.

 

We may disclose information when required by law, legal process, or a valid government request, or when reasonably necessary to protect the rights, safety, and security of the clinic, our clients, patients, service providers, or others.

4. Data Retention

We retain messaging information for as long as reasonably necessary to provide services, maintain client and patient records, document consent and preferences, resolve disputes, meet legal or regulatory obligations, and protect the clinic and its clients.

5. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You may opt out of text messages at any time by replying STOP. You may request help by replying HELP. You may also contact us to update your mobile number or communication preferences. Opting out of text messaging does not prevent you from contacting the clinic by telephone, email, or in person.

7. Children’s Privacy

Our messaging program is intended for adult clients and is not directed to children under 13. We do not knowingly collect mobile opt-in consent directly from children under 13 through this program.

8. Changes to This Notice

 

We may update this notice from time to time. The revised notice will be posted on our website with a new effective date.